You will be responsible for the efficient delivery of tests to candidates, ensuring that relevant procedure and guidelines are adhered to at all times. It’s essential that you have a flexible approach to working hours and arrangements, as the role demands attendance across all centre opening hours – which will include some evenings and Saturdays. The role may include travel to other regional locations with paid travel expenses.
Key accountabilities will include:
Providing the highest levels of customer service at all times and ensuring that candidate needs are met with understanding and respect;
Performing test centre opening and closing procedures;
Ensuring equipment and workstations are properly set up, candidates sign in as required, the test process is clearly explained to candidates, and test results are provided as needed.
What are we looking for?
To succeed in this role you will need experience of a customer facing role, ideally from a testing environment. You’ll need strong communication and customer service skills, an ability to sometimes deal with difficult situations, and be able to work under pressure. You must also have lots of initiative, strong attention to detail, and first class administrative skills.
Please note that the security clearance required in this role requires candidates to hold a current passport.
What’s in it for you?
PSI is the fastest growing global assessment solutions company.
PSI puts great emphasis on personal and professional development and we strive continuously to improve our ways of working. Everyone plays a really important part in achieving our goals, so we think we can offer truly unique opportunities.