Cloud Engineer – Azure, Linux, VMware
Public Cloud, Hybrid Cloud, Opensource, Openstack, Docker, Automation, VCloud
-Genuine market leading opportunity for a Cloud Engineer to work for one of the UKs most highly regarded technology providers.
-Chance to support some of the UKs leading organisations with thier cutting edge Cloud Technology. Excellent time to join this rapoidlky growing business with a host of unique perks.
-Excellent, negotiable salary on offer may vary higher or lower then the advertised dependant on experience.
Manage and resolve customer issues, ensuring they are kept up to date on progress while driving resolution on critical services
Provision new customers and workloads on to the cloud platforms; understanding the customer project and ensuring that technical design decisions allow for a supportable and stable solution
Respond to incoming monitoring alerts, resolving or escalating as required in accordance with priorities and agreed service levels before customers are impacted
Ensure customer and platform changes are carried out without impacting critical customer workloads
Provide first class customer service to all stakeholders, both internal and external customers and partners driving our culture of customer excellence
Close collaboration with the technical operations team for deep technical issues, ultimately ensuring customer satisfaction
Good customer service / service desk support experience
Experience of working with a business-critical platform
Good overall knowledge of servers and infrastructure
Problem solving skills specifically root cause analysis; able to take a problem to resolution
Good interpersonal and communication skills, able to deal effectively with people at all levels (verbally and written)
Understanding of Cloud technologies such as some of the following – Vmware, Azure, Oracle, AWS, VCloud, Vsphere, Docker, Ansible, Terraform.
Linux operating systems