HR to complete
Delivery Consultant - Managed Service
H&KCS Ltd Connect2Hampshire
Permanent and Full - Time
To be an advocate of the Connect2Hampshire brand, maintain our relationship with Hampshire County Council and our shareholders through developing an understanding of their needs and delivering excellent customer service through fit for purpose recruitment solutions.
Build rapport and develop relationships with Hampshire County Council's Hiring community, by taking the time to get to know them and understand their vision, both over the telephone and in person.
Liaise with the hiring managers about their recruitment needs, discussing challenges the job may bring, detailed job descriptions and any further information that may help with the recruit. Manage hiring manager expectations by flagging potential issues with their recruitment and working with them to find a resolution.
Resource for candidates to meet the needs of Hampshire County Council within your specialist sector; including advertising, search and selection, on boarding (interviewing), and initial quality checks.
Submit CVs and or releases to the compliant external agency supply chain within the agreed response times and key performance indicators. In the case of shift based requirements, confirm previously vetted agency worker to the vacancy.
Review CV's received and upload qualified CVs to the client portal.
Arrange interviews where necessary and receive feedback as appropriate. Confirm agency worker to placement.
Ensure legal and contractual compliance requirements are met before candidates are placed.
Provide each agency worker with set up details for the pay and bill system and allow access to the candidate portal including online time sheets/timesheet app.
Maintain candidate aftercare by speaking regularly with the Connect2Hampshire agency worker and ensure their timesheet is approved and the worker is paid on time/accurately.
Build and maintain relationships with candidates ensuring Connect2Hampshire is their 'go to' agency. Manage assignment expiries and use reasonable endeavours to retain the worker within Hampshire County Council. Where not feasible and the worker is available to complete an assignment within Kent County Council, submit that worker for future work opportunities to Connect2Kent.
Provide client aftercare once a worker has started a new position.
Increase internal direct fill, but not at the expense of our Joint Accountability Statement, effectively managing our supply chain when it is necessary to do so.
Dealing with first line queries and complaints from customers, across the team as required.
Administration relating to vacancies including ensuring the CRM Bond system is up to date.
Participate in candidate engagement activities and opportunities to promote the brand.
To look after the on call out of hours phone on a voluntary/rota basis.
Internal & External Relationships
Other Delivery Consultants
Customer and Supplier Relationship Officer
Clients including individual hiring managers or departmental heads
2nd tier Agency Supply Chain
Commercial Services Kent Ltd Head of QA & Compliance
Commercial Services Kent Ltd Support Services ManagerConnect2Hampshire, part of Hampshire & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.